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Course Overview

• Making students aware of the importance of social skills in business.
• Preparing them for the job market.
• Sensitizing them to implications of communicating in multi-cultural settings.
• Making students aware of difference between oral & written communication.
• Facilitating understanding & practice of in company and external business correspondence.
• Dealing with requirements of effective reports & proposals.

BLOCK 1 : Business Social Skills and the Recruitment Process

Unit 1 : Greetings & Introduction

Greetings and Small talk

Unit 2 : Company Profiles/Jobs and Responsibilities

Business Organisations, Jobs and Responsibilities

Unit 3 : Getting Ready for the Job Market and Organising a Portfolio

Preparing a Portfolio.

Unit 4 : Responding to dvertisements

Writing a CV/Resume, Covering Letter, Accepting & Declining Job Offers.

BLOCK 2 : Interviews

Unit 1 : Preparing for Interviews

Preparing for Interviews,

Unit 2 : Facing Interviews

How to face interviews, Star Structure

Unit 3 : Phone and Walk-in-Interviews

How to face Phone Interviews

Unit 4 : Group Discussions

Essential requirements for GD, How are GD different from Conversation and Debates.

BLOCK 3: Business Writing

Unit 1 : Features of Written & Oral Communication

Making a choice, In Company Communication: notices, notes, messages, memos, emails etc.

Unit 2 : External Communication

Types of Letters, faxes, emails, Conventions & Practices.

Unit 3 : Writing Reports

Types of reports – Informative & analytical, Contents & Structures.

Unit 4 : Writing Proposals

Basic Features, Types of proposals

BLOCK 4 : Cross Cultural Communication

Unit 1 : Communication Across Cultures

Culture in Business Communication, Cultural Aspects of behavior at meetings in the US, Cultural Profile of India

Unit 2 : Business Travel

Preparation for business travel, International travel, do’s and don’t of business travel, how to avoid travel related problems, travel itineraries, making arrangements

Unit 3 : Business Events

What are business events, the importance of business events, planning for business events, vocabulary associated with business events, polite expressions, writing an e-mail to expo organizers

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