Computer Operator

Provides data by operating a computer.

Performs defined tasks per documented instructions/processes

Makes appropriate changes to the documentation, as needed.

To be fluent in english language to perform the dedicated tasks

Monitors daily system jobs

Starts operations by entering commands

Generates reports distributes to end-users.

Maintains incident logs for all monitored systems

Resolves user problems by answering questions and requests.

Continuously monitors and reacts to IT operations processing schedule

Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.

Maintains client confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.